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 Customer Information
  Contact:
BigPockets Clothing
1745 Gravel Hill Road
Dillwyn, VA 23936

Phone: 434-395-1957
Fax: (434) 983-1074  
Email: info@bigpockets.com

Office Hours are 9:00 AM to 5:00 PM Eastern Time, except major national holidays and weekends.


To be removed from our mailing list:
Please send us an email at info@bigpockets.com with the following information:

Your Name, Street Address, City, State, Zip Code, and Keycode (above your name on the mailing label) or Customer Number.
  Return and Refund Policy:
Items can be returned or exchanged within 30 days. Returned items must be in the same saleable condition as when shipped to customer. Contact info@bigpockets.com for "return merchandise" number. No items will be accepted without this pre-authorization.
  Security & Privacy:
This site features the latest in encryption protection for credit card transactions.

This information is used for credit card verification only and will not be used for solicitation purposes. All information is kept confidential and will not be released to third parties. Going Birding and our server only use credit information for immediate sales transaction. Every consideration is given, and every technical means employed, to assure that confidentiality is maintained. Our secure server has the best encryption allowed by your browser and federal law. It uses Secure Sockets Layer (SSL) software for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet, which certifies the integrity of their network and assures you, the client, the highest level of confidence that your data will remain protected & confidential.
  Shipping & Handling Costs (US):
Standard Shipping:
  $0.00 - $15.00   $8.50
  $15.01 - $30.00   $10.50
  $30.01 - $50.00   $12.25
  $50.01 - $100.00   $15.00
  $100.01 - $150.00   $19.25
  $150.01 - $200.00   $20.00
  $200.01--$250.00   $21.00
  $250.01--$300.00   $22.00
  $300.01--$350.00   $22.50
  $350.01--$400.00   $23
  Over $400   call, fax, or e-mail for total
**Alaska/Hawaii   Add $10

Express & Other Services:
  3-Day   add $22.00
  2-Day   add $27.50
  1-Day   add $37.50
  International Delivery   add $30


  Frequently Asked Questions:
Q. How waterproof is the Field Pro 10x versus the anorak and Field Pro?

A. The Field Pro 10X and Anorak are 100% waterproof, breathable, and windproof. Both field testers and customers have reported that they have worn the garments in Alaska, Antarctica, and Trinidad as well as in a hurricane and in rough seas and stayed bone dry. The Field Pro is not as waterproof but will keep you dry in a light mist or rain. In a down pour you would stay dry until you could get in out of the rain.

Q. What is the temperature range?

A. With layering, the jackets and anorak have been worn at 0°F and at 90°F. and the wearers were comfortable.


Q. How accurate are the web colors?

A. Color accuracy on the web is still an emerging technology. If color exactness is important to you then you should request a catalog.
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  Updated: 5/22/08
Big Pockets :. 1745 Gravel Hill Road, Dillwyn, VA 23936
Phone: (434) 395-1957 Fax: (434) 983-1074
Email: info@bigpockets.com